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If the passengers journey involves an ultimate destination or stop in a country other than the country of departure‚ the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of the carrier for death or personal injury and in respect of loss of damage to baggage.


  1. As used in this contract‚ "ticket" means this passenger ticket and baggage check‚ of which these conditions and notices form part‚ "carriage" is equivalent to "transportation"‚ "carrier" means all air carriers that carry the passengers or his baggage hereunder or perform‚ any other service incidental to such air carriage‚ "Warsaw Convention" means the Convention for the Unification of Certain Rules relation to international carriage by Air signed at the Warsaw Convention‚ 12th October 1929‚ or that Convention as amended at The Hague‚ 25th September 1955‚ whichever may be applicable.
  2. All carriage by air hereunder (including carriage which is not "international carriage" as defined by the Warsaw Convention‚ carriage excluded from the terms of the convention and all other carriage by air of whatever nature whether specifically mentioned in the convention or not) is subject to the rules and limitations relating to the liability established by the Warsaw Convention and to (I) provisions contained in this ticket‚ (ii) applicable tariffs‚ (iii) carriers conditions of carriage and related regulations which are made part thereof in the carriage of passengers the liability of the carriage for each passenger is limited to a sum being the Kenya shilling equivalent to US$20‚000‚ in the carriage of registered luggage and goods the liability of the carrier is limited to a sum being the Kenya shilling equivalent to US$10 per kilogram.
  3. The Carriers name may be abbreviated in the ticket‚ the full name and its abbreviation being set forth in carriers tariffs‚ conditions of carriage‚ regulations or timetable‚ carriers address shall be the airport of departure shown opposite the first abbreviation of carriers name in the ticket‚ the agreed stopping places are those places set forth in this ticket or shown in the carriers timetables as scheduled stopping places on the passengers route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
  4. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as an agent.
  5. Any exclusion or limitation of liability of carrier shall apply to and for the benefit of agents‚ servants and representations of carrier and any person whose aircraft is used by the carrier for carriage and its agents‚ servants and representatives.
  6. Freight is carried strictly on a space availability basis. The company does not accept any liability for any direct or consequential costs arising from any delays in carriage due to any reasons whatsoever. In the event of the freight being lost or damaged during carriage then the Company's liability is limited to a maximum of Ksh 100 per kilo. No liability is accepted for cash‚ jewellery or other valuables. All claims for such events must be made in writing within 7 days of their occurrence.
  7. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetable or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alte;rnate carriers or aircraft‚ and may alte;r or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility to making connections.
  8. Passengers shall comply with government travel requirements and must present entry or exit documents as required by the regulator. Arrive at the airport at a time as required by the carrier to be able to complete the required check in procedures.
  9. No agent‚ servant or representative of carrier has authority to alte;r‚ modify or waive any provision of this contract.
  10. On all services the luggage allowance is 15 kilos in soft bags. These allowances shall include all hand baggage. The carriage of excess baggage is at the sole discretion of the company after taking into consideration the aircraft being used and the number of passengers booked. When excess baggage is carried it will be charged at the prevailing freight charges.
  11. The company reserves the right to re-allocate seats if the passengers have not checked in 15 minutes before the departure time.     .
  12. Airkenya requires that it be informed in advance of persons with disabilities‚ physically challenges‚ illnesses or old age. If such a person is unable to lift themselves‚ reach an emergency exit unaided‚ communicate with the crew and unfasten a seat belt; such persons must be accompanied by two persons who will assist them during embarking and disembarking the aircraft and in cases of an emergency.
  13. Smoking is not permitted in any aircraft. Designated smoking areas at passengers terminals must be adhered to.
  14. The company is not responsible for any direct or consequential costs resulting from any delays to its services.
  15. Airkenya Express Ltd will only accept carriage of firearms between the following destinations: Nairobi‚ Mombasa‚ Malindi‚ Lamu‚ Diani‚ Kisumu‚ Eldoret IntI. and Lockichoggio.
  16. The contract evidenced hereby or contained herein shall be governed by the law of Kenya and any claim or dispute arising hereunder shall be determined by the Kenyan courts to the exclusion of the courts of any other country.
  17. If‚ for reasons of safety‚ an aircraft is unable to land at an airstrip‚ the Company reserves the right to fly the passengers to the nearest alte;rnative airstrip.  The Company is not responsible for any consequential costs resulting from this.
  18. Passengers paying by Credit card will be required to present the card at the check-in desk for authentification.
  19. Pet Policy: The carriage of animals is at the sole discretion of the company and subject to the company receiving adequate prior notice and the animal traveling in a proper airline approved container.  A US$ 50 fee will be charged for traveling with a pet per sector.  An additional US$50 is charge for use of the Airlines Pet Container‚ per sector. KAA have issued new guidelines for the carriage of pets and animal products.  The new rules took effect in December 2013 they are as follows:


    • The Veterinary Officer (Wilson Airport) should be informed early of intent to travel or transport animals/animal prodiucts.
    • The movement Permits of any pet to be issued by the Veterinary Officer on duty on the day of the flight
    • A fee of 1000/- per pet is payable
    • Certificates of vaccinations from a Licensed Veterinary surgeon must be shown
    • Each pet is required to be in a pet cage
    • For animal products (meat‚ etc)
    • Certificate of transport from where the meat/animal product is coming from.
    • Should be in a chilled box
    • The Veterinary Office‚ Wilson Airport can be contacted on Tel. 0710 107900


  1. Above 10 days before date of travel: Nil charges if ticket is not issued.
  2. Between 10 to 5 days amendments of date of travel will incur $ 50 per ticket if ticket has been issued.
  3. Between 4 - 0 days an amendment of date of travel will incur $ 100 per ticket fee.
  4. Above 10 days before date of travel $ 50 cancellation fee per ticket if tickets have been issued.
  5. Between 9 days to 5 days before travel date; $ 100 cancellation fee per will apply.
  6. Cancellation within 4 days to date of travel - No refund.
  7. NO SHOW Tickets are not transferable and are non-refundable.These tickets are valid for six months at a revalidations fee of $ 100 per ticket on availability basis.
  8. In the event of exceptional or humanitarian circumstances‚ a request for refund would be considered on an individual basis ans will be granted at the company's discretion.
  9. All refunds will be subjected to administrative fee of $ 20 per ticket‚ 5% PSP commission where card payments have processed and bank charges where bank transfers are requested. These will be deducted from the refund.

Passenger unable to travel for health reasons refunds in this case will be considered on an individual basis however a handling fee of 30 per ticket is payable. In all cases refunds will be paid within 45 days from date of cancellation.
Tickets are not transferable. Penalties are payable IN CASH before date of travel. Tickets are valid for six months.